The recent events across the country continue to highlight the racial injustice and inequalities that are still prevalent in our country. At Echo, we believe Black lives matter. We value diversity and strive to have an inclusive culture, free from bias and prejudice. One of our core values is “Do What’s Right,” and at times like these, it is important for all of us to listen, educate ourselves, and support these important issues as well as our employees.

We remain committed to continuously growing by expanding our understanding of the diverse perspectives of our colleagues, clients, carrier partners, and the communities we serve. By doing so, we continue to work toward a future marked by empathy, equality, and inclusion.

Track a Shipment

For all shipments during this unusual time, if the consignee or driver feels that it is safer to refrain from signing any shipping documents, the driver can print the name of the receiving person on the shipping document. Alternatively, some carriers are now using an electronic logging system to input the name of the receiving person or driver. In either case, these options will act as the official signature of receipt or pickup, as the case may be.

Similarly, if a shipment is damaged in any way or has a shortage of cargo, damage should be noted at the time of delivery, but it may not be on the bill of lading or delivery receipt. Using these alternative approaches absolves Echo from the liability of not having a driver, shipper, or receiver’s signature on shipping documents in accordance with previous practices and will be sufficient to confirm delivery for payment purposes.

Shippers, receivers, and carriers should document all pickup, delivery, and damage to the best of their ability in real time. We encourage all parties to take pictures of the shipment to confirm pickup, delivery, and the condition of the product at every step.

This post amends Echo’s standard terms and conditions until further notice.

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