How to Report Concealed Damage to Your Shipments

Not every shipment arrives at its destination in perfect condition. Most of the time the damage is due to inadequate packaging or improper handling. Either way, damage does happen, and knowing how to report it through the notification process is essential. This article will define what concealed damage is, explain how to work with Echo to notify the carrier of concealed… Read more

How to Notate Damages and Shortages on the Bill of Lading and Proof of Delivery

It’s much easier to win a cargo damage or shortage claim when the proper process is followed. Correctly notating damages to the bill of lading (BOL) and proof of delivery (POD) is a good start, but there’s more you can and should do to prevent further complications. 

So what’s the protocol when your shipment arrives with visible damage, concealed damage, or a… Read more