By Trisha, Business Analyst

In the fast-paced and ever-changing world of technology, it’s crucial to learn from the past when creating new tech. Thankfully, during my 11 years at Echo, I’ve always been able to develop an informed perspective on how to build a strong blueprint for the future.

Not only have I been given the opportunity to be a key contributor in building out Echo’s new technology—I’ve been able to build an incredible career. I started out in Operations as a Small Parcel Analyst. Every day I worked with technology that was built to manage the small parcel billing process. Because of my daily use of the technology, I had the opportunity to work closely with the Technology team and offer suggestions to help improve the user experience. In this collaboration, Echo identified that I had the skillset of a Business Analyst, so the company brought me over to the Technology team. From there, I started as a Junior Business Analyst and worked on core projects and tools that Echo Sales and Operations groups use today.

Since I’ve had the opportunity to work in a number of different positions at Echo, my knowledge of the past has really played into how Echo plans and governs the process of building airtight technology for tomorrow. For example, Echo is working on an exciting initiative to refresh and rebuild some of our legacy applications. We’re building proactively in a way that ensures we reach the strategic goals Echo set out to accomplish over the next 10 years.

A critical aspect of my current role is collaborating across departments. It’s constant teamwork between me and the Product Managers, Product teams, Architecture group, and Engineers. It takes full team engagement to tackle this complex initiative as we build new solutions for the future.

You can also expand your network and grow your career by collaborating with a mentor. My advice for anyone looking to break into the tech industry is to create partnerships outside your team. Mentors have been a hugely valuable resource to me, and now I try to be a guide for others who are just starting out. It’s all part of the culture at Echo: People take a genuine interest in your career path and help you accomplish your professional goals. I’ve always felt supported here.


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