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Bob Lynch, Claims Manager
What’s the Timeline for Processing a Cargo Claim?
In transportation and logistics, going through the claims process is sometimes unavoidable, but it doesn’t have to be painful. The National Motor Freight Traffic Association (NMFTA) established a general timeline to make processing a claim easier for all parties. You can also work with Echo as your third-party logistics (3PL) partner to ensure you’re adhering to the right process. The… Read more
How to Report Concealed Damage to Your Shipments
Not every shipment arrives at its destination in perfect condition. Most of the time the damage is due to inadequate packaging or improper handling. Either way, damage does happen, and knowing how to report it through the notification process is essential. This article will define what concealed damage is, explain how to work with Echo to notify the carrier of concealed… Read more
How to Notate Damages and Shortages on the Bill of Lading and Proof of Delivery
It’s much easier to win a cargo damage or shortage claim when the proper process is followed. Correctly notating damages to the bill of lading (BOL) and proof of delivery (POD) is a good start, but there’s more you can and should do to prevent further complications.
So what’s the protocol when your shipment arrives with visible damage, concealed damage, or a… Read more