Bob Lynch, Claims Manager

Bob is a Claims Manager at Echo with over 22 years of experience in logistics and loss/damage claims processing. As claims manager, Robert utilizes his team to resolve client claims, coordinate with internal departments, and improve claims processing while communicating claims prevention best practices. Robert holds a Bachelor’s Degree in Business Administration from Illinois State University.

What’s the Timeline for Processing a Cargo Claim?

cargo claim

In transportation and logistics, going through the claims process is sometimes unavoidable, but it doesn’t have to be painful. The National Motor Freight Traffic Association (NMFTA) established a general timeline to make processing a claim easier… Read more

How to Report Concealed Damage to Your Shipments

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Not every shipment arrives at its destination in perfect condition. Most of the time the damage is due to inadequate packaging or improper handling. Either way, damage does happen, and knowing how to report it through the… Read more

How to Notate Damages and Shortages on the Bill of Lading and Proof of Delivery

Claims

It’s much easier to win a cargo damage or shortage claim when the proper process is followed. Correctly notating damages to the bill of lading (BOL) and proof of delivery (POD) is a good start, but there’s more you can and should do to… Read more