Jay Gustafson, Executive Vice President of Brokerage Operations

Jay Gustafson has been with Echo Global Logistics since March 2013 and currently serves as Echo's Executive Vice President of Brokerage Operations. In this role Jay leads Echo's Capacity, Operations, and Digital Marketplace strategy. He works closely with Echo's carrier and shipper partners, along with Echo team members, to identify areas of opportunity that focus on improved efficiency, increased capacity, and strengthened partnerships. In addition to Jay's main areas of focus, he brings a deep level of operational knowledge of North American 3PLs.

Jay’s professional experience includes 15 years of senior leadership, serving most recently as Senior Vice President of Marketplace Solutions from 2019 to 2022 and previously Senior Vice President of Carrier Operations at Echo from 2013 to 2019. Prior to his time at Echo, Jay served as Director of Operations at OpenMile, which was acquired by Echo in March 2013. A leader with a unique set of skills, experience, and perspective, Jay participates in numerous industry conferences focused on brokerage service and technology. Jay holds a B.S. from Bradley University.

Echo Launches Quarterly Truckload Carrier Recognition Program

Jay Gustafson, Executive Vice President of Brokerage OperationsJan 31, 2023For marketing purposes
Echo Global Logistics, Logistics, Carriers
Carrier of Quarters

Here at Echo, we’re inspired daily by our many truckload carrier partnerships. The strength of these relationships is what keeps us rolling – literally – by helping us continuously deliver outstanding performance and services to our roster of global, shipping-partner clientele. We celebrate (and not only during National Truck Driver Appreciation Week) the nearly 3.6 million men and… Read more

Top 3 Signs Your Logistics Technology Is Not Meeting Your Needs

Jay Gustafson, Executive Vice President of Brokerage OperationsFeb 28, 2022Informational
Technology, Logistics
Logistics Technology

Many companies have already figured out that modern logistics technology offers various solutions that can help their shipping operations run more smoothly. Basic software and web portals have been commonplace for years now and can be used to automate a lot of the manual work that’s a part of the transportation process. … Read more

4 Ways Shippers Can Benefit from a Drop Trailer Program

Jay Gustafson, Executive Vice President of Brokerage OperationsApr 10, 2019Informational
Drop Trailer, Carrier, Freight, Shippers
Drop Trailer

Recently the term “Shipper of Choice” has been used more frequently within the transportation community. While there are multiple strategies a shipper can deploy to attract carrier partners, one of the most impactful is having an efficient loading and unloading operation.

Drop trailer programs are an effective way to achieve… Read more

What Is Partial Truckload and Why Should You Be Shipping It?

Jay Gustafson, Executive Vice President of Brokerage OperationsNov 7, 2018Informational
Partial Truckload, Volume LTL, Freight
Partial Truckload

If you’re not currently using partial truckload, you may not even know it exists. The mode is vastly underutilized by shippers, but it offers many benefits.

First off, what is it? Partial truckload is that sweet spot between less than truckload (LTL) and full truckload. (It is also called “volume LTL” by some carriers who offer it.) When your shipment is too big for LTL but too small… Read more